Terms and Conditions

Shop Mattel Australia

RPG Toms Pty Ltd — ACN 625 027 625

SUMMARY

1.1 - We are committed to ensuring that the privacy of your personal information is respected and maintained at all-times. We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1.2 - The Terms and Conditions outlines how we manage your personal information and how we collect, hold, use and disclose that information.

1.3 - The Terms and Conditions document outlines how the terms and conditions and Returns Policy is managed and governed on the shop.mattel.com.au website.

DEFINITIONS

2.1 - These words when used in this Terms and Conditions have the following specific meanings:

APPs — means the Australian Privacy Principles in the Privacy Act.

Member — means an individual who has joined the shop.mattel.com.au database

Join Date — means the date a member joins the shop.mattel.com.au database

Participating website — means shop.mattel.com.au owned and operated in Australia by RPG Toms Pty Ltd — ACN 625 027 625

Personal information — has the same meaning as in section 6 of the Privacy Act, which, for ease of reference, means information or an opinion about an identified individual or an individual who is reasonably identifiable:

(a)    whether the information or opinion is true or not; and

(b)    whether the information or opinion is recorded in a material form or not, and personal information includes sensitive information.

Privacy Act- means the Privacy Act 1988 (Cth).

Returns — means the returns policy for customer purchases from RPG Toms Pty Ltd via shop.mattel.com.au.
Rewards — means rewards or other benefits given to Members as a consequence of purchasing behaviours or incentives.

Sensitive information — has the same meaning as in section 6 of the Privacy Act which, for ease of reference, means information or an opinion about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, genetic information, biometric information for automated verification or identification purposes and biometric templates.

We, our, us or Shop Mattel Australia — means RPG Toms Pty Ltd (ACN 625 027 625) and each of its related bodies corporate.

You or your — means authorised distributors, retail customers, service providers, contractors, job applicants (or any individual personnel of those foregoing persons) and any other individuals whose personal information we may collect, disclose, use or otherwise handle.

3.0 — GENERAL

3.1 — Dealing with us anonymously

You have the option of not identifying yourself or using a pseudonym when dealing with us unless we are required by law or a court or tribunal to deal with individuals who have identified themselves or it is impractical for us to deal with you if you have not identified yourself. However, if you do so, you may not be able to access, or use, all or part of our goods and services.

3.2 — Direct marketing

From time to time we may use your personal information to provide you with marketing materials in relation to offers, specials, products and services that we have available. We will not collect, use or disclose your sensitive information for the purpose of direct marketing without your written consent. You may opt out of receiving marketing communications from us at any time by following opt out/unsubscribe instructions provided in such marketing communications.

3.3 Accuracy of your personal information

While we will endeavour to ensure that the personal information collected from you is up to date, accurate and complete, we will assume that any personal information provided by you is free from errors and omissions. You may request that we update or vary personal information that we hold about you using the contact details set out below. In some circumstances where we correct a record, we may still require the retention of the original record.

3.4 — Requesting access to your personal information

You may obtain access to personal information which we hold about you by contacting us using the contact details set out below. When you request copies of your personal information held by us, we will endeavour to provide you with such personal information as soon as reasonably practicable, provided however that there may be occasions when access to personal information we hold about you is denied. Such occasions would include where release of the information would have an unreasonable impact on the privacy of others. If we refuse to provide you with access to or correct your personal information, we will provide you with an explanation in writing.

We may require you to verify your identity and specify what information you require. We will give you reasons if we deny access.

We ask that requests for access to personal information be made in writing. Photo identification may be required. A fee will not apply to making a request for access to your personal information. A fee may apply and be charged to cover our costs in collating, copying and providing certain information to you.

3.5 — Making a complaint about a breach of your privacy rights

If you are of the view we have breached the APPs, the Privacy Act, or any related privacy code in dealing with your personal information, you may make a complaint by writing to us using the contact details set out below and we will endeavour to provide you with confirmation as to how we propose to deal with the complaint as soon as reasonably practicable.

If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner by visiting the following website and following the steps: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint

3.6 — Changes to our Terms and Conditions

We reserve the right to change this policy at any time. The updated policy will be available on this website www.retailprodigygroup.com.

3.7 — The Terms and Conditions may be modified at any time without prior notification by Retail Prodigy Group. Any changes or modifications to the Terms and Conditions may be applied retrospectively.

4.0 — SALES AND DELIVERY

4.1 — All payments must be made in full before any goods are dispatched.

4.2 — When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only acknowledge your order and will not constitute acceptance. A contract for the purchase of goods is formed once your payment is approved, and we have debited your credit or debit card.

4.3 — We reserve the right to extend, cancel, or change any promotional offer, discount, or coupon at any time.

4.4 — We will supply the goods as shown on www.shop.mattel.com.au following confirmation of your order.

4.5 — While we aim to meet delivery timeframes, we cannot guarantee that they will always be met.

4.6 — If we cannot fulfill your order, we will provide a full refund.

4.7 — Accepted payment methods include credit card, PayPal, AfterPay, and ZipPay on www.shop.mattel.com.au.

4.8 - Domestic Standard Delivery (AU)

Standard delivery is available for all Australian addresses, with shipping rates based on delivery location and product type.

Rates: $15.00 - $35.00 AUD.
Delivery Timeframe: 3-7 business days.